Your Backup On Every Job
Bernard is the AI co-pilot that gives field technicians instant diagnostics, step-by-step coaching, and automated paperwork—so you fix it right the first time, every time.
Meet Bernard: Every field technician's best friend, trained and ready with instant expertise when you need it most.
AI-Powered Diagnostics
Your Expert. In Your Pocket.
Stop guessing what's wrong. Bernard's AI instantly analyzes any appliance—from 1980s Whirlpool washers to brand-new smart refrigerators—and gives you the exact diagnosis in seconds. No more flipping through outdated manuals or waiting on callbacks from the shop. Every technician becomes the guy who knows everything about everything, because Bernard never forgets a fix.
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Multimodal Intelligence
See. Hear. Understand. Everything.
Show Bernard a photo of the error code. Let it hear the weird noise the compressor is making. Point your camera at the unit while you describe the problem. Bernard sees what you see, hears what you hear, and understands it all instantly. No other repair platform can process voice, photos, and live video simultaneously. It's like having a master technician looking over your shoulder on every job.
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Complete Workflow
Fix It. Source It. Document It. Done.
The part you need is already ordered before you finish the diagnosis. Bernard doesn't just tell you what's broken—it shows you exactly how to fix it, sources the part from the best supplier, and auto-generates your service report. One platform that makes every repair easier, from start to finish. No callbacks. No extra trips. No hassles.
Get started
Universal Excellence
Every Tech. Every Level. Unstoppable.
Turn your newest hire into a repair machine and make your 20-year veterans even faster. Bernard doesn't replace experience—it multiplies it. Junior techs get instant access to decades of collective knowledge, while seasoned pros slice through complex jobs at record speed. One tool that makes everyone on your team irreplaceable.
Get started
AI-Powered Diagnostics
Your Expert. In Your Pocket.
Stop guessing what's wrong. Bernard's AI instantly analyzes any appliance—from 1980s Whirlpool washers to brand-new smart refrigerators—and gives you the exact diagnosis in seconds. No more flipping through outdated manuals or waiting on callbacks from the shop. Every technician becomes the guy who knows everything about everything, because Bernard never forgets a fix.
Get started
Multimodal Intelligence
See. Hear. Understand. Everything.
Show Bernard a photo of the error code. Let it hear the weird noise the compressor is making. Point your camera at the unit while you describe the problem. Bernard sees what you see, hears what you hear, and understands it all instantly. No other repair platform can process voice, photos, and live video simultaneously. It's like having a master technician looking over your shoulder on every job.
Get started
Complete Workflow
Fix It. Source It. Document It. Done.
The part you need is already ordered before you finish the diagnosis. Bernard doesn't just tell you what's broken—it shows you exactly how to fix it, sources the part from the best supplier, and auto-generates your service report. One platform that makes every repair easier, from start to finish. No callbacks. No extra trips. No hassles.
Get started
Universal Excellence
Every Tech. Every Level. Unstoppable.
Turn your newest hire into a repair machine and make your 20-year veterans even faster. Bernard doesn't replace experience—it multiplies it. Junior techs get instant access to decades of collective knowledge, while seasoned pros slice through complex jobs at record speed. One tool that makes everyone on your team irreplaceable.
Get started
AI-Powered Diagnostics
Your Expert. In Your Pocket.
Stop guessing what's wrong. Bernard's AI instantly analyzes any appliance—from 1980s Whirlpool washers to brand-new smart refrigerators—and gives you the exact diagnosis in seconds. No more flipping through outdated manuals or waiting on callbacks from the shop. Every technician becomes the guy who knows everything about everything, because Bernard never forgets a fix.
Get started
Multimodal Intelligence
See. Hear. Understand. Everything.
Show Bernard a photo of the error code. Let it hear the weird noise the compressor is making. Point your camera at the unit while you describe the problem. Bernard sees what you see, hears what you hear, and understands it all instantly. No other repair platform can process voice, photos, and live video simultaneously. It's like having a master technician looking over your shoulder on every job.
Get started
Complete Workflow
Fix It. Source It. Document It. Done.
The part you need is already ordered before you finish the diagnosis. Bernard doesn't just tell you what's broken—it shows you exactly how to fix it, sources the part from the best supplier, and auto-generates your service report. One platform that makes every repair easier, from start to finish. No callbacks. No extra trips. No hassles.
Get started
Universal Excellence
Every Tech. Every Level. Unstoppable.
Turn your newest hire into a repair machine and make your 20-year veterans even faster. Bernard doesn't replace experience—it multiplies it. Junior techs get instant access to decades of collective knowledge, while seasoned pros slice through complex jobs at record speed. One tool that makes everyone on your team irreplaceable.
Get started
Proven Results
Trusted by techs.
Trusted by techs.
Built for results.
Built for results.
Solving actual field problems has earned the trust of repair professionals nationwide. Bernard delivers measurable improvements from day one.
Solving actual field problems has earned the trust of repair professionals nationwide. Bernard delivers measurable improvements from day one.
Solving actual field problems has earned the trust of repair professionals nationwide. Bernard delivers measurable improvements from day one.
95% First-Time Fix Rate
Industry-leading diagnostic accuracy eliminates costly callbacks and repeat visits.
95% First-Time Fix Rate
Industry-leading diagnostic accuracy eliminates costly callbacks and repeat visits.
95% First-Time Fix Rate
Industry-leading diagnostic accuracy eliminates costly callbacks and repeat visits.
2+ Hours Saved Daily
Average time savings per technician through automated documentation and instant parts sourcing.
2+ Hours Saved Daily
Average time savings per technician through automated documentation and instant parts sourcing.
2+ Hours Saved Daily
Average time savings per technician through automated documentation and instant parts sourcing.
Zero Training Required
Works instantly for any skill level—download it, scan your first appliance, and go!
Zero Training Required
Works instantly for any skill level—download it, scan your first appliance, and go!
Zero Training Required
Works instantly for any skill level—download it, scan your first appliance, and go!
For Business Owners
Scale expertise. Not headcount.
Bernard makes every technician perform like your best technician. From newest hires to veterans, ensure consistent, professional results across your entire fleet.
Explore Team Solutions
FAQ
Questions. Answered.
Will Bernard slow me down with more tech?
What if Bernard doesn't know an appliance?
Do I need special training to use this?
How quickly will I see ROI on Bernard?
Can Bernard integrate with our FSM system?
Will Bernard slow me down with more tech?
What if Bernard doesn't know an appliance?
Do I need special training to use this?
How quickly will I see ROI on Bernard?
Can Bernard integrate with our FSM system?
Will Bernard slow me down with more tech?
What if Bernard doesn't know an appliance?
Do I need special training to use this?
How quickly will I see ROI on Bernard?
Can Bernard integrate with our FSM system?
Brian O'Connor
Refrigeration & Appliance Technician at Cold Storage Solutions
Brian O'Connor
Refrigeration & Appliance Technician at Cold Storage Solutions
Brian O'Connor
Refrigeration & Appliance Technician at Cold Storage Solutions
Field Notes
Repair Insights
Stay updated with the latest trends in appliance technology, repair innovations, and expert tips to enhance your service capabilities.
Stay updated with the latest trends in appliance technology, repair innovations, and expert tips to enhance your service capabilities.
Stay updated with the latest trends in appliance technology, repair innovations, and expert tips to enhance your service capabilities.
See all insights
Get Bernard for your team now!
Ready to Fix Faster?
Whether you're a solo tech or managing a fleet, Bernard gives you the tools to complete every job with speed, confidence, and precision.